ITIL® v3: Managing Across the Lifecycle

Description
What you Will Learn
Who needs to Attend & Pre-requisite
Course Outline
Schedule

Course Description

Gain the skills to manage the planning and implementation of IT Service Management and prepare for ITIL Expert certification.

This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

Please note:

Proof of at least 17 ITIL v3 credits is required to take the exam.

Duration

5 days

Cost

S$3,890

What You'll Learn

Introduction to IT Service Management business and managerial issues
Managing the planning and implementation of IT Service Management
Management of strategic change
Risk management
Organizational challenges
Service assessment
Complementary industry guidance

Who Needs to Attend

IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Pre-requisites

At least 17 ITIL v3 credits (required)
Two to four years of relevant work experience
To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL v3 publications and complete at least 28 hours of personal study:
- Service Strategy (ISBN 9780113313044)
- Service Design (ISBN 9780113313051)
- Service Transition (ISBN 9780113313068)
- Service Operation (ISBN 9780113313075)
- Continual Service Improvement (ISBN 9780113313082)