What You'll Learn

• Integrate Cisco Unity Connection with CUCM
• Unity Connection System Settings, Schedules, and Distribution Lists
• Integrate Unity Connection with Microsoft Active Directory
• Use Cisco Unity Connection Partitions and Search Spaces
• Implement Cisco Unity Connection Call Management
• Build an Audiotext Application using the Opening Greeting, Interview, and Call Handlers
• Configure Directory Call Handlers
• Configure Cisco Unity Connection Users, Class of Service, and Roles
• Set Up Message Notification
• Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express
• Integrate Cisco Unity Express with CUCM Express
• Unity Express System Settings, Schedules, and Distribution Lists
• Configure Cisco Unity Express Users and Class of Service
• Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging
• Configure the Cisco Unity Express AutoAttendant
• VPIM
• Cisco Unified Presence
• Configure CUCM for CUPS Integration
• Cisco Unified Presence and How to implement Cisco Unified Personal Communicator
• Configure CUPC Clients for Presence and Desk Phone Control
• Deploy IP Phone Messenger
• Configure Unity Connection Integration with Call Manager
• Troubleshoot Cisco Unified Presence

Who Needs to Attend

• Network administrators and network engineers
• CCNP Voice candidates
• Systems engineers

Pre-requisites

• ICOMM - Introducing Cisco Voice and UC Administration v8.0
• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
• CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

Course Outline

1. Introduction to Voice Mail

• General Requirements for Voice Mail Integration

2. Cisco Unity Connection in a CUCM Environment

• Integration with CUCM
• Configuring Unity Connection
• Using Partitions and Search Spaces
• Implementing Call Management
• Configuring Users
• Monitoring and Troubleshooting

3. Cisco Unity Express Implementation in CUCM Express Environment

• Basics of Unity Express
• Integration with CUCM Express
• Configuring Unity Express
• Configuring User Accounts
• AutoAttendant
• Troubleshooting

4. Voice Profile for Internet Mail Implementation (VPIM)

• Implementing VPIM in Unity Connection
• Implementing VPIM in Unity Express

5. Cisco Unified Presence Implementation

• Components and Communication Flows
• Integrating Unified Presence
• Configuring Features
• Implementing Unified Personal Communicator
• Verifying and Troubleshooting Tools