What You'll Learn

• Understand Cisco Unified Communications Manager from a Level 1 and Level 2 support perspective.
• Understand the system, services, and features.
• Understand the importance and configuration for redundancy and high availability in the enterprise network.
• Configure the basic phone and user options.
• Use the BAT to add phones and users.
• Understand route patterns, gateways, and trunks.
• Configure conferencing, MOH, and other media resources.
• Configure phone features, hunt groups, and services.

Who Needs to Attend

Network Systems Engineers who design Data Center/enterprise networks

Pre-requisites

The knowledge and skills that a learner must have before attending this course are as follows:

• Ability to use and navigate in a Windows XP environment.
• Ability to navigate using a Firefox or Microsoft Web Browser.
• Experience with traditional and / or IP Telephony is recommended, but not required.
• Familiarity with Cisco router and switch platforms is recommended, but not required.

Course Outline

• Module 1: Introduction to IP Telephony
• Module 2: Defining the Basic Configuration
• Module 3: User Administration
• Module 4 Preparation for Phone Registration
• Module 5 Basic Route Plan Configuration
• Module 6 Route Filters and Digit Manipulation
• Module 7 Class of Control
• Module 8 Understanding Media Resources
• Module 9 Features and Services