What You'll Learn

• Determine when and how to use monitoring tools to administer network environments running Citrix XenApp software
• Configure metrics, alarms, and Health Monitoring and Recovery tests
• Plan and optimize the server farm
• Monitor and troubleshoot connectivity to the data store
• Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
• Troubleshoot session initialization, client settings, and Application Streaming sessions
• Monitor and troubleshoot published and streamed applications
• Determine how Citrix and Active Directory policies are applied and troubleshoot unexpected policy results
• Monitor, optimize, and troubleshoot printing and printing policies
• Monitor, optimize, and troubleshoot Web Interface and Secure Gateway

Who Needs to Attend

• IT professionals, such as server, network, system, and help desk administrators, familiar with Microsoft Windows Server 2003 and Windows Server 2008 environments
• System engineers, analysts, consultants, and architects and Citrix Solution Advisors

Pre-requisites

• Working knowledge of Microsoft Windows Server 2003 with Terminal Services
• Familiarity with Microsoft Windows Server 2008 with Terminal Services
• Familiarity with Microsoft SQL Server 2005 with Reporting Services
• Working knowledge of Citrix XenApp architecture and administrative tasks

Course Outline

1. Supporting XenApp

• XenApp Components
• XenApp Communication
• XenApp Services
• Monitoring and Support Tools

2. Monitoring the Server Farm

• Monitoring Tools
• Data Store Monitoring
• IMA Service Monitoring
• Health Monitoring and Recovery
• Configuring Health Monitoring and Recovery
• Hotfix Management
• Managing Hotfixes
• Log Files
• Session Monitoring
• Real-Time Data
• Alerts
• Command-Line Utilities
• QUERY Commands
• QFARM Command
• QUERYDC Command
• QUERYHR Command
• QUERYDS Command

3. Optimizing the Environment

• Hardware Optimization
• Network Optimization
• Software Optimization
• Configuring a Reboot Schedule
• Optimizing CPU Utilization
• Configuring ICA Connection Limits
• Server Farm Capacity Planning
• Scaling the Data Collector
• Adding, Deleting, or Changing Servers and Farms
• Configuring Data Collector Preferences
• Configuring a Dedicated Data Collector
• Configuring Zone Preference and Failover
• Supporting Mixed Server Farms
• Performance Troubleshooting

4. Optimizing and Troubleshooting the Data Store

• Data Store Basics
• Data Store Database Performance
• Access Data Store Maintenance and Optimization
• Compacting an Access Database
• Backing Up and Restoring an Access Data Store
• SQL Data Store Maintenance and Optimization
• Migrating to a SQL Data Store
• Data Store Security
• Encrypting IMA Communications
• Data Store Troubleshooting
• Starting the IMA Service
• Troubleshooting the IMA Service
• Troubleshooting the ODBC Connection
• Recreating the Local Host Cache
• Tracing with SQL Profiler

5. Optimizing and Troubleshooting Applications

• Application Loading
• Application Compatibility
• Streaming Applications
• Troubleshooting Streaming Sessions
• Application Optimizations
• Removing Unnecessary Features
• Siloing Applications
• Disabling Smooth Scrolling
• Virtual Memory Optimization
• Implementing Virtual Memory Management
• Troubleshooting DLL Rebasing
• Application Testing
• Performing Application Unit Testing
• Performing Application Integration Testing
• Application Troubleshooting

6. Managing Policies

• Active Directory Policies
• Managing Active Directory Policies
• Processing of Active Directory Policies
• Specifying the User Profile
• Configuring Folder Redirection
• Specifying Logon Scripts
• Citrix Policies
• Processing of Citrix Policies
• Troubleshooting Policies
• Generating a Citrix Resultant Policy
• Generating an Active Directory Resultant Set of Policy Report
• Confirming ICA Listener Settings
• Client Policy Configuration
• Configuring Windows Trusted Sites

7. Optimizing and Troubleshooting Printing

• ICA Session Printing
• Citrix Print Manager Service
• Verifying Citrix Print Manager Service Settings
• Print Settings
• Driver Management
• Print Optimization
• Optimizing Printing for LAN Users
• Optimizing Printing for WAN Users
• Printing Troubleshooting
• Troubleshooting Slow Printing Across a WAN
• Overriding Default Administrator Rights
• Identifying Potential Issues
• Troubleshooting Failed Print Jobs

8. Optimizing and Troubleshooting Clients

• ICA Sessions
• Administering ICA Sessions
• Initializing ICA Sessions
• Troubleshooting ICA Session Initialization
• ICA Connectivity
• Troubleshooting ICA Connectivity
• Disabling Pass-Through Authentication
• Replacing Application Icons
• RADE Sessions
• Initializing RADE Sessions
• Troubleshooting RADE Session Initialization
• Logons
• Troubleshooting Slow Logons
• ICA Protocol Security
• Certificates
• Certificate Revocation List Checking
• Enabling Certificate Revocation List Checking
• Smart Card Support
• Copying Smart Card User Certificates
• Kerberos Authentication
• Configuring Kerberos without Pass-Through Authentication
• Configuring Kerberos with Pass-Through Authentication

9. Optimizing and Troubleshooting Sessions

• Session Connection Settings
• Configuring Virtual IP Addresses
• Configuring Broadcast Settings
• Configuring the Citrix XML Service
• Configuring Time Zone Settings
• Session Reconnection Configuration
• Configuring Keep-Alive Settings
• Configuring Session Reliability
• Configuring Auto Client Reconnect

10. Optimizing and Troubleshooting Web Interface

• Web Interface Communications
• Web Interface Configuration Methods
• Web Interface Site Structure
• Web Interface Logs
• Enabling Detailed Error Messages
• Internet Explorer and the Web Interface
• Web Interface Security
• Web Interface to XenApp Communication
• Securing Servers with Citrix SSL Relay
• Securing Servers with HTTPS
• Client to XenApp Communication
• Securing Communication from the Client to XenApp
• Client to Web Interface Communication
• Securing Communication from the Client to Web Interface
• Client to Web Interface Communication Troubleshooting
• Verifying Site Settings
• Verifying Settings for All Servers
• Using the Repair Option
• Troubleshooting Web Interface Errors
• Authentication Troubleshooting
• Troubleshooting Explicit Authentication
• Troubleshooting Pass-Through Authentication
• Troubleshooting Smart Card Authentication
• Troubleshooting ICA Authentication Tickets
• Troubleshooting the Least Busy Server Determination
• Troubleshooting Address Translation
• Enabling Tracing with ASP.NE
• Troubleshooting Error Messages

11. Optimizing and Troubleshooting Secure Gateway

• Secure Gateway Components
• Secure Gateway Connection Process
• Secure Gateway Monitoring
• Monitoring the Secure Gateway Service
• Monitoring the Secure Ticket Authority
• Using the Secure Gateway Management Console
• Using the Secure Gateway Diagnostics Tool
• Secure Gateway Optimization
• Configuring Secure Gateway with Web Interface
• Installing the Secure Gateway Proxy
• Configuring Firewalls
• Load Balancing Servers
• Keep-Alive Values
• Digital Certificates
• Server Certificate Requirements
• Secure Gateway Troubleshooting
• Viewing Event Logs and Access Logs
• Connection Issues
• Certificate Issues
• Using Web Server Load Balancers
• Placing Secure Gateway Parallel to the Load Balancer
• Using Network Address Translation